BACKGROUND
A large German multinational financial services company with its core business in insurance and asset management with major IT outsourcing based out of India. They have over 1500+ employees based out of Trivandrum office with a fleet requirement of 100+ vehicles earlier being managed by 4 vendors working on an aggregation model. Their ask was for a single partner to run end to end operations and drive efficiency into their current operations.
BUSINESS CHALLENGES
- Manual operations with an under-par routing engine
- Higher count of ‘No Shows’ (20%) leading to increased costs
- High lead time for employee scheduling – 48 Hrs prior
- Low visibility into trend analysis for vehicle utilization
BUSINESS SOLUTIONS
- Mahindra Logistics came in as the single vendor with end to end technology implementation from Routing to MIS through MLL technology
- Fleet ramp up was managed through a mix of new fleet and absorbing some of the existing fleet who were aligned to MLL’s standards of safety and operations
- All vehicles were inducted as per MLL guidelines with all compliance procedures followed to ensure adherence to customer standards
- Routing optimization to increase occupancy levels and reduce ‘no-shows’
- Live tracking of vehicles to ensure adherence to SLA performance and employee safety
BUSINESS BENEFITS
- 100% paperless Operations
- Improved On-time performance –- Getting an average 96% OTA
- Route optimisation – 85% occupancy utilization
- Live tracking and trend analysis report
- Routing Efficiency – Post MLL’s involvement routing is carried out 6 Hrs prior for Pick and 2 Hrs prior for drop, as against 48 Hrs taken earlier
- Faster activation for new user – New user activations timeline currently at 24 Hrs as compared to 72 Hrs taken by the client earlier
- Faster vehicle allocation for on-call trips – Before technology it was 2 Hrs, Currently in 30 minutes
- Reduced No show percentage – Only 5% no show currently, before technology it was at 20% no show
- Complete transparency in operations leading to data integrity and compliance aspects
